Return Policy

Return is a scheme provided by respective sellers directly under this policy in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. Kindly check the respective item’s applicable return policy on the product page for any exceptions to the table below.

 

RULES FOR ACCEPTING SHIPMENTS

Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If the package is damaged or tampered, we request you to refuse delivery. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.

The products for which installation is provided for, (Eg. television, washing machine, air-conditioner etc.) should not be opened by yourself, nor its packaging be opened or tampered with. Authorised personnel shall help in unboxing and installation of the product. In case, you choose to unbox the product or try installing the same, you shall do it at your own risk.

FOR RETURN & REPLACEMENT :

1. Refund request must be made within 2 days, except the day of delivery. (Ex.: If you receive product on 10-01-2018, you must file return request before 11:59 PM  on 12-01-2018)

2. Returns shall be arranged for pick-up through a logistic service partner. However, in the event the logistic service partner is unable to do so, a notification regarding the same shall be sent to you, for dispatching the product using a reputed courier in your respective area to the address mentioned in the notification. The freight charges (max Rs. 100 for 1 kg)  for such products shall be reimbursed to you on successful receipt of product and verification of the same.

3. Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the Seller by you without our approval for the same, in this case Retailer Hub will be not liable for any claim/loss.

4. Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request.

5. Products that store personal information should be returned after deleting all personal information. Retailer Hub shall not be responsible in any manner for any misuse or usage of such information.

6. Products sold as combos/sets cannot be replaced or returned individually.

7. Products should be carefully packaged so that there is no damage during transit.

For Defective Products:

Some products are bound by the brand’s specific policies regarding repair, replacement and returns. These policies are binding on you.

In Case of any query or issue please contact customer care on contact@retailerhub.in

 

Category Conditions
No Returns categories: Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Music, Movies, Baby Care Supply, Beauty and Grooming, Gift Cards, Food and Nutrition, Computer Software, CD/DVD, Pen Drives, Memory Cards, Gaming VR, Cars, Two Wheelers, Lubricant, Oil, Cleaning solutions, Grease, Glue, Wax, Perfumes, Deodorants, Inks, Gels, Polish, Liquids, Personal Hygiene, Pet Hygiene/Grooming and Other Consumables, Screen guards, Graphics cards, Motherboards, Internal Hard drives, RAM, Electrical Items : Switch & Accessories, Ceiling Fan, Cooler, LED Bulb, Wire & Cables, LED Tube Lights, LED Lights (All Type) These product categories are non-returnable. View a complete list of all non-returnable products here.

 

# For Used/Refurbished/Unboxed Mobiles

Category Conditions
 Mobiles and     Tablets      2 Days; Replacement only

  • Returnable if you’ve received the product in a condition that is damaged, defective or different from its description on the product detail page on Retailerhub.in.
  • If you report an issue with your Tablet, we may schedule a technician visit to your location. On the basis of the technician’s evaluation report, we’ll provide a resolution.
  • Any type of warranty will be given by respective company according to their terms & conditions mentioned in warranty card. Retailer Hub will be not liable for any warranty.  
  Mobile     Accessories
  • Screen guards, screen protectors and tempered glasses are non-returnable.
 *Pickup  1. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed up to Rs 100 only .

2. We may also notify that the facility of pickup for returns from you has been withdrawn, in which case, you will have to bear your own expense and logistics to return the product back to the Seller.

 After the product is received, it is verified against your claim and accordingly, Replacement is initiated. Please note that  Replacement would depend upon the stock availability.
       Note        Return/ Replacement requests will not accepted under following cases –

  1. If Products are Altered/ Used.
  2. If Product is returned without Original Packaging (price tags, box, labels & accessories).
  3. If Serial Number is tampered.
  4. For Damaged/Missing product that is reported after 2 days of the delivery.

 

Returns Pick-Up and Processing

The seller may refuse to accept the return if any of the below conditions are not met.:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

a. We may request for information/documents to verify your credentials before initiating the refund.

b. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

c. If the product received does not pass the verification and checks, the product shall be shipped back to you.

d. Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request.